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Terms of Service

May 2026

1. Acceptance of Terms

By accessing or using KaratBroker (karatbroker.ca), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the platform. These terms apply to all operators and users of the KaratBroker platform.

2. Description of Service

KaratBroker is a compliance and transaction management platform for independent jewellers, cash-for-gold buyers, and pawnbrokers. The platform assists operators with transaction recording, regulatory compliance documentation, collateral loan management, repair and job tracking, and customer communications.

KaratBroker is a software tool. It does not provide legal, financial, or regulatory advice. Operators are solely responsible for ensuring their use of the platform complies with all applicable laws, including the Ontario Second-Hand Dealers and Pawnbrokers Act and applicable municipal bylaws.

3. Eligibility

KaratBroker is intended for use by licensed businesses operating in compliance with applicable law. By using the platform, you represent that you are of legal age in your jurisdiction and are operating a legitimate business. The platform is not intended for personal or consumer use.

4. Operator Responsibilities

Operators are responsible for:

  • Maintaining accurate records in the platform
  • Ensuring all staff who access the platform are authorized to do so
  • Complying with all applicable laws governing second-hand goods dealers, pawnbrokers, and precious metals buyers in their jurisdiction
  • Obtaining any required municipal or provincial licences
  • Ensuring customer information is collected and stored in compliance with applicable privacy law

KaratBroker provides tools to assist with compliance but does not guarantee that use of the platform satisfies any specific regulatory requirement.

5. Accounts and Access

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized access to your account. We reserve the right to suspend or terminate accounts that violate these terms or are used for unlawful purposes.

6. SMS Communications

Operators who use KaratLine (our SMS notification service) are responsible for ensuring they have obtained appropriate consent from end customers prior to sending messages, complying with the Canadian Anti-Spam Legislation (CASL) and all applicable messaging regulations, and promptly honouring opt-out requests.

KaratBroker provides automated STOP handling and opt-out management tools. Operators must not attempt to circumvent these tools or contact customers who have opted out.

End customers who receive SMS messages through KaratLine may review their rights and opt-out instructions at https://karatbroker.ca/sms-terms.

7. Acceptable Use

You agree not to use KaratBroker to:

  • Record false or fraudulent transactions
  • Receive stolen property or knowingly facilitate the sale of stolen goods
  • Circumvent police hold requirements or other regulatory obligations
  • Attempt to gain unauthorized access to the platform or other tenants' data
  • Use the platform in any manner that violates applicable law

8. Intellectual Property

All software, design, and content comprising the KaratBroker platform is the property of 2803708 Ontario Inc. and is protected by applicable intellectual property law. You are granted a limited, non-exclusive, non-transferable licence to use the platform for its intended purpose during your subscription term. You may not copy, modify, distribute, or reverse engineer any part of the platform.

9. Data and Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference. Operators are data controllers for their customers' personal information. KaratBroker acts as a data processor on operators' behalf.

10. Availability and Modifications

We strive to maintain platform availability but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of the platform with reasonable notice. We may update these terms from time to time. Continued use of the platform following notice of changes constitutes acceptance.

11. Limitation of Liability

To the maximum extent permitted by applicable law, 2803708 Ontario Inc. shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform. Our total liability in connection with the platform shall not exceed the amounts paid by you in the three months preceding the claim.

12. Governing Law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ontario.

13. Contact

Questions regarding these terms may be directed to:

2803708 Ontario Inc.
hello@karatbroker.ca
karatbroker.ca
Welland, Ontario, Canada